HOW CAN WE SUPPORT YOU NOW OR HELP YOU PLAN FOR THE FUTURE
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STRATEGY PLANNING AND GO-TO-MARKET
Do you have a well articulated strategy? Is your strategy aligned with your company vision? Do you have a strategic dashboard to monitor key milestones of your strategy? Is the strategy well embedded in your company?
Do you have a robust go-to-market framework- Product/Service, Pricing, Promotion and Digital & Physical Distribution to launch new services and monitor the success of existing products and services? When was the last time you rationalised your product portfolio?
Are you planning on introducing IoT or AI in your organisation? Have you conducted a feasibility study on readiness for digital transformation? How will your strategy be impacted? Have you thought through how the business model could change? Will you be moving to a distributed business model with alliances and partnerships? Will your customers become your suppliers and suppliers become customers? Is the leadership up to the task? How is the relationship between line managers and the IT department?
CUSTOMER EXPERIENCE & JOURNEY
How well do you know your customers? Do you, your employees and your customers know and understand the Customer Promise you offer? Are you aware of the difference between customer 'touch points' and 'sub-journeys'? Do your C-level KPIs include Net Promoter Score (NPS) or other customer satisfaction measurement?
MARKET ENTRY AND ASSESSMENT
Are you entering a new market in Latin America or Africa or Asia? Do you need a market assessment or a detailed business plan with a financial model to help you with the GO/NO GO decision? Would you like to go greenfield or partner or outsource your operations? Are you ready to deal with the local regulations and bureaucracy? If you have been in a market leading position in your market, are you ready for new global competitors with better resources and superior brand perception?
M&A, PRIVATE EQUITY AND VENTURE CAPITAL
Should you be looking at multiple M&A scenarios, each with its pros and cons? Do you have an M&A framework? If you have decided to acquire or merge how will you manage your Post Merger Integration (PMI)? Are you extracting the maximum synergies from existing business units or operating companies?
Are you looking to invest in the emerging markets of Latin America or Africa? Would you like to do an industry, market, operational or financial due diligence? Are you looking to do an internal audit or restructuring of your existing investments?
TELECOMMUNICATIONS AND TECHNOLOGY SECTOR
Thinking of how to incorporate IoT (Internet of Things) or AI in your overall strategy? Should you be talking to the automotive manufacturers as well as home and appliance builders? Do you need a Business Plan to help you justify the project ROI to your board or a Go-to-Market plan with detailed pricing, product bundles, distribution strategy and promotion initiatives?
What new products or services will you be launching in the coming years? Which geographies will you expand to? Who will you acquire- another Telco, Internet media start-up, an advertising company, or an Internet security firm?
Do you have a comprehensive Customer Experience Strategy? Do your customers refer to themselves as your clients or as your fans? Have you developed a Customer Loyalty Program yet?
Are your costs- OPEX and CAPEX in line with your competitors? Are they best in class? Is revenue assurance being managed properly? Do you own, run and manage your own services, IT and operations or have you considered outsourcing? Should you be partnering with a competitor to share their infrastructure?
Have you thought of doing an Internal Audit- Management Fit, Operational, Customer Perception, Purchasing Policies & Processes? Do your customer service and sales people need to be re-trained under a major change management program? Are your processes aligned to your vision and strategy? Have you done a rigorous IT/Back Office and Technology process analysis?
WE CAN HELP YOU ANSWER THESE QUESTIONS AND ADDRESS THESE ISSUES BASED ON OUR EXPERIENCE, ANALYTICAL CAPABILITIES, METHODOLOGIES AND MARKET KNOWLEDGE
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